(Update 7/01): Aetna’s social media department (@AetnaHelp) contacted me via Twitter about 45 minutes after this post went live on Twitter. We are in contact and working through the pharmacy claim.
(Update 7/15): Aetna’s social media department (@AetnaHelp) notified me via email that they located and processed the pharmacy claim. The check is being mailed to my home address.
I’ve been receiving a rash of crummy customer service lately. It’s either a run of bad luck or I have the gall to expect an actual product or service when I pay for it.
My latest food fight is with a pharmacy claim for $505 that Aetna has either ignored or misplaced.
I’m approaching my family’s deductible (spent ~$2600 YTD out of a $3,000 deductible), so I’m a bit suspicious.
Here’s the details: Continue reading