(Update 7/01): Aetna’s social media department (@AetnaHelp) contacted me via Twitter about 45 minutes after this post went live on Twitter. We are in contact and working through the pharmacy claim.
(Update 7/15): Aetna’s social media department (@AetnaHelp) notified me via email that they located and processed the pharmacy claim. The check is being mailed to my home address.
I’ve been receiving a rash of crummy customer service lately. It’s either a run of bad luck or I have the gall to expect an actual product or service when I pay for it.
My latest food fight is with a pharmacy claim for $505 that Aetna has either ignored or misplaced.
I’m approaching my family’s deductible (spent ~$2600 YTD out of a $3,000 deductible), so I’m a bit suspicious.
Let’s say you are shopping for Health Care Plans during FEHB Open Season, and are considering switching to a High-Deductible Health Plan/Health Savings Account. You’re curious about the ‘real’ cost of your prescription Meds under a High Deductible Plan and want to find out more.
Aetna has a tool for this, a website advertised for Federal Employees at Aetnafeds.com. There is even a ‘test drive’ password, ‘federal3’ that you can use to check the list of doctors and estimate the costs of prescription drugs under their plan. Performing your due diligence, you login with username and password ‘federal3’ and take it for a spin:
You Click on “Estimate Drug Costs” and continue with pricing your drug. Continue reading →